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Michael J. Alfonsi, CRM, CTP, WPT
Managing Director
Risk Management & Finance / Treasury Solutions Practice
Leader
As the managing director of
AnalyticResults, a national benchmarking, performance improvement and project management firm, Mr. Alfonsi is the accountable
party for timely project completion and total client satisfaction.
Mr. Alfonsi's over 20 year experience in business, financial and treasury & risk management
process improvement includes client projects for all sized corporations and specialized industries in the areas of financial
process reengineering, working capital management, risk management, bank relationship management, outsourcing evaluations, shared
service center establishment, and international treasury operations. Mr. Alfonsi's background includes roles as a Finance
Director at both a large not-for-profit healthcare insurer as well as an international middle market company, and he
also has held management positions in commercial banking.
Mr. Alfonsi holds the CRM or Certified Risk Manager credential, as well as the Certified Treasury
Professional (CTP) credential, certification in the Hackett Benchmarking statistical methodology, and senior accreditation
as a workplace performance technologist (WPT). He retains a Master Black Belt in Six Sigma.
Known for his enthusiastic and content-rich speaking appearances at international, national and
regional forums, Mr. Alfonsi is also known as an energetic executive who leverages his leadership expertise to drive change
and produce dynamic gains in revenue, profit and performance. Passionate about Benchmarking and Performance Improvement set
in team-oriented approaches, Alfonsi has been engaged to directly assist over 100 companies in just the last four years
alone. Previous to his role with AnalyticResults, Mr. Alfonsi was a Director and Practice Leader with an international consulting
organization, and from 1991 to 1998, at CoreStates Financial Corp. in Philadelphia, his role was twofold: internal
consulting and risk management lead and project manager for commercial banking performance metrics, and to CoreStates' clients,
the Corporate Consulting Practice manager. Alfonsi led the commercial bank treasury services pricing committee, the market
segment analysis group, was the senior advisor to the treasury management business team, and participated in the credit extension
process as the methodology and price performance improvement leader.
Prior to CoreStates, Mr. Alfonsi was part of the founding team for Citibank Delaware's cash management
division, with roles in operations, technical sales, implementation and product management.
Mr. Alfonsi is the co-coordinator for the Treasury Series at The University of California at Berkeley,
Haas School of Business, and is a course leader and instructor for The University of North Carolina at Chapel Hill, Kenan
School of Business Executive Series. He served as a founding member of the Board of Regents of NACHA's annual Payments
Institute, and continues to be an instructor for NACHA. In conjunction with the then TMA (now the AFP), Mr. Alfonsi served
as a standing member of the education committee, a founding member of the annual conference program planning task force, and
the task force leader for TMA's Treasury TQM efforts. He has designed and delivered over twenty business performance improvement
programs to international audiences, most notably: Trends You Can't Ignore in Treasury & Risk Management; 29 Steps
to Improve Treasury & Finance; Benchmarking: Uncovering the Myths & Realities; The Seven Habits of Highly
Effective Treasury Managers; and Myths, Lies & Euphemisms in Treasury & Finance.
Mr. Alfonsi has authored best practice articles on international treasury management, working capital
management, risk management and domestic treasury management, having been published in AFPExchange, Treasury and
Risk Manager, CashFlow Magazine, TreasuryPoint.com and Treasury Manager's Report. He is a regular contributor
to The Treasury Professional's Network, widely seen on www.phoenixhecht.com. He holds an M.A., magna cum laude, from LaSalle University in Philadelphia, PA, and earned a certificate in Cash
Management from Duke University's Fuqua School of Business.
Michael J. Alfonsi can be reached by e-mail at michael@analyticresults.com or by telephone, at 610-329-7980.
(Photo coming soon!)
Anne M. Rich, MSILR
Director
Operations & Project Management
Anne Rich is responsible for client projects that involve complex negotiations
and cross-cultural considerations, in addition to projects that involve change management and human resource decisions. She
has decided experience in business contract and documentation issues.
Prior to joining AnalyticResults, Ms. Rich had management responsibilities
in various industries including healthcare, insurance and manufacturing. She has worked for organizations such as the University
of Pennsylvania Medical Center, The Visiting Nurse Service of NY and AIG. Her experience includes participating on contract
negotiation teams, and she has extensive experience in start-up operations. Ms Rich's management responsibilities have
included employee selection, training, documentation, recognition and performance improvement programs. Additionally,
Ms. Rich has had responsibilities for a range of business processes involving optimizing employee performance, including the
refinement of business processes and the quality assurance of all procedural documentation. Ms. Rich’s varied experience
also includes salary determination and benchmarking, budgeting and forecasting - as well as her background in matching
candidate skillets to workplace and job specifications.
Ms. Rich, based in Southeastern Pennsylvania, also has been
instrumental in the region's charter school educational movement, and was a founder of one the most successful charter schools
in the nation, as well as serving as the school's Board of Trustees' President.
Ms. Rich has a Masters of Industrial
& Labor Relations from Cornell University. She earned her Certificate in Treasury Management from the UNC Kenan-Flagler
Treasury Management Program. She can be reached at 610-883-3004 or at anne@analyticresults.com
Benjamin Barker, MBA
Director
- Client Development
Talent
Management Practice Leader
Benjamin Barker is responsible for all
client development activities at AnalyticResults. In addition, Mr. Barker leads the Organizational & Human Performance
Practice, with particular expertise in the field of talent management and the development of centers of excellence.
Using his experience and skills, he has been credited with successful turnaround projects that have led to dramatic
improvements in finance and treasury expense management, shared service center improvement, doing so in service companies,
utilities and non-profit organizations.
Prior to joining AnalyticResults, Mr. Barker
had management responsibilities in various industries including financial services, transportation and professional service
corporations, where his responsibilities included treasury management, financial support and project management and business
process improvement. Mr. Barker's experience also includes staff development, department and divisional training,
staff utilization deployment inventories, and staff performance assessment tools. Mr. Barker is accredited in benchmarking,
budgeting and forecasting, and the standardization of workplace and job specifications.
Mr. Barker, based
in St. Louis, MO, has been instrumental in a number of the region's charitable
and community service activities. In addition to his Masters in Business Administration, he has earned
his Certificate in Business Process Reengineering. He can be reached at 610-329-7980, by e-mail at ben@analyticresults.com.
David F. Bush, Ph.D.
Director
Organizational & Human Performance Solutions
Dr. David F. Bush is a senior management consultant and speaker
with nearly 30 years of business and human resources experience, having specialized in the selection and retention of critical
talent, innovation, employee involvement, executive development and organizational change in projects with Fortune 500 and
Inc. Magazine 500 companies. Recent clients include GE, JPMorganChase and other international companies and financial
institutions. He is also co-founder of AssessmentMetrics International (AMI), an organization specializing in business performance
measurement and the assessment of managers.
David began his career as a quality control analyst and statistician in the space program at Cape Canaveral. He earned
a Ph.D. from Purdue University and then joined the faculty of Villanova University, where he founded the Graduate Program
in Human Resources more than 20 years ago. He has more than seventy publications and is listed in several Who's Who
compilations, including Who's Who in America.
Dr. Bush is also the originator of the Alligator Syndrome, the psychology of the difficult employee, which led to
interviews by CNN and Working Woman Magazine. His articles have dealt with topics that range from toxic organizations
and turnover, to gender issues in salary negotiation, to technology implications for the future of HR management, and to violence
in the work place. He served as a consultant on the National Demonstration Project on Quality Improvement in Health Care and
co-authored a chapter to the book Curing Health Care.
Notably, Dr. Bush, as a colleague and collaborator with W. Edwards Deming, presented Organizational Change for Continuous
Improvement as part of the 4 day W. E. Deming Seminar Series. This series is world famous, and available on video tape and
DVD, and is used by many corporations in their quality improvement training efforts.
David recently completed two articles on Talent Retention Metrics and is working on a book length manuscript on talent
management. He is particularly interested in the identification and development of those with a talent for innovation.
David has also developed several instruments for measuring key corporate performance indicators. For example, he developed
the Safety Culture Assessment Report (SCARâ ) to measure an organization’s cultural values
relevant to safety issues. He was also the co-developer of EDICT (Ethical Decisions in Computing Test) and of TAAA (Turnover
and Absenteeism Audit).
Dr. Bush is a member of several professional societies including the Society for Industrial/Organizational Psychology (SIOP)
and the Society for Human Resource Management (SHRM). For SHRM, he has served as President of the Philadelphia Regional Chapter
of SHRM from 1991 through 1993, as a member of the Area I Board, as a member of the SHRM Health, Safety and Security Committee,
and as a member of SHRM Foundation Board of Directors.
Amilie Bradford, CPA
Director
Financial Process Improvement
& Statistical Process Controls
Amilie Bradford earned her MS in Statistics from Temple University and
is a Certified Public Accountant. Ms. Bradford has extensive experience in financial process improvement and cost-benefit
analysis, and is a Six Sigma Master Black Belt, having attained such status while at Allied-Signal/Honeywell.
Ms. Bradford has over 20 years experience in finance and statistical
process control, and has worked on projects that have resulted in over $100million in savings for the companies where she
has worked as either a full-time professional or as a consultant. Her most recent project involved the rationalization of
the complete financial organization of a $1.6billion multi-national services company.
Mary Trofa, CFM
Manager
Plan / Program Design & Statistics
Ms. Trofa's decided experience is in both managing program offices,
as well as project & program organizational structure & design. She has served as an expert advisor to the United
Nations, and other worldwide health and human services organizations. She has experiences in project implementation and
project management, with emphasis on plan design, plan execution and plan tracking. She also has considerable statistical
process control experience and is responsible for all benchmark operations, statistical testing, formulae validation and raw
data output at AnalyticResults. She has received several recognition awards for innovative statistical utilization in applied
research. She has over 20 years experience in her chosen profession.
Prior to joining AnalyticResults and in service organizations, Ms. Trofa
performed similar duties in the non-profit arena, most recently with an association serving the independent grocer and supermarket
industries.
Duncan Walker, CA, PMP
Manager
International Client Services & Operations
Duncan Walker has over 25 years experience in both in the United Kingdom
and in the United States in business process redesign and operations performance improvement. After a stint of service in
The Royal Military as part of The Queen's Guard, Mr. Walker's business career has seen experience as both a practitioner
(Finance Director) and consultant (project manager) in financial services and operations efficiency. He has also studied and
practiced as a project and program office management consultant.
Mr. Walker is a Chartered Accountant (CA) and has been certified in
international finance and treasury management as well as international human resource management. His most recent talk:
"Improving Cash AND Service in the Hotel Industry" has been widely received in several appearances throughout Europe.
Mr. Walker is primarily based in Thurso, Scotland, UK and secondarily
based in West Chester, PA, USA for 3 to 4 periods of up to 3 to 4 weeks, each year.
info@analyticresults.com
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